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| Author: | Andersson, M. |
| Title: | Nurses' pay formation in Swedish health call centres |
| Journal: | Gender, Work and Organization
2009 : SEP, VOL. 16:5, p. 579-599 |
| Index terms: | wage determination sweden call centres health |
| Language: | eng |
| Abstract: | This article examines the pay formation process for nurses in the new organizational form of health call centres (HCCs) in Sweden. The result reveals that HCC tele-nurses have gained a better labour market position than both the average call centre employees in other sectors and some other nurses. This form of the nursing occupation may thus have importance for gendered pay formation in public healthcare. This article analyses, with the help of a case study, the shift from centralized bargaining towards more decentralized and individualized pay formation and the importance of union organization, economic and professional factors that have contributed to relatively higher pay for these workers. |
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