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Author:Oberg, A.
Walgenbach, P.
Title:Hierarchical structures of communication in a network organization
Journal:Scandinavian Journal of Management
2008 : SEP, VOL. 24:3, p. 183-198
Index terms:intranet
communication
network analysis
information technology
organizational behaviour
Language:eng
Abstract:This paper analyzes the intranet communication behavior of members of a company that was deeply committed to the principles of non-hierarchical communication structures and for post-bureaucratic organization. It observes a split between the symbolic activities for creating a non-hierarchical network organization and the actual intranet communication behavior of the organization members. They persistently reproduced hierarchical structures and official channels in their daily communication on the intranet. These elements are typically associated with bureaucratic organizations. Moreover, many signals in the content of the intranet messages are found, reflecting a social hierarchy that has evolved within the organization. Despite rhetoric to the contrary, these findings regarding the communication behavior show that this particular organization displayed characteristics similar to those of a traditional bureaucratic organization.
SCIMA record nr: 271072
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