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| Author: | Choi, J. N. Sy, T. |
| Title: | Group-level organizational citizenship behavior: effects of demographic faultlines and conflict in small work groups |
| Journal: | Journal of Organizational Behavior
2010 : OCT, VOL. 31:7 p. 1032-1054 |
| Index terms: | group decision making organizational structure work sharing team work organizational behaviour work |
| Language: | eng |
| Abstract: | Using the input-mediator-outcome model of group performance, this article investigates antecedents and intermediate processes that predict group-level organizational citizenship behavior (GOCB) in small work groups. The findings, based on data from 62 work groups, indicate that demographic faultlines based on relation-oriented attributes and a task-related attribute affect differently on task and relationship conflict, which mediates the relationships between faultlines and group results. Both task and relationship conflict are negative predictors of group performance. However, task conflict increases GOCB, while relationship conflict decreases it. |
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