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| Author: | Kettelhut, M. C. |
| Title: | Strategic requirements for IS in the turbulent healthcare environment ! IS = information systems |
| Journal: | Journal of Systems Management
1992 : JUN, VOL. 43:6, p. 6-9, 18 |
| Index terms: | INFORMATION SYSTEMS HEALTH SERVICE SOCIAL ENVIRONMENT COMPETITIVENESS ORGANIZATIONAL COMMUNICATION |
| Language: | eng |
| Abstract: | The competitive environment for service organizations has changed dramatically in the last 10 years. Markets have become more fragmented, and the time required to emulate competitors' products has decreased. Organizations are using information technologies to provide competitive advantage. Some changes in the healthcare environment (turbulence, changing customers, changing technology, economic changes etc.) are described to illustrate the use of information technology in organizational strategies. Effective uses of information systems are identified and deficiencies are noted. A model of information system requirements driven by the competitive environment is proposed. |
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