search query: @indexterm CLIENTS / total: 219
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| Author: | Horovitz, J. |
| Title: | Gestione las reclamaciones de sus clientes en beneficio de la empresa. |
| Journal: | Harvard-Deusto Marketing & Ventas
1997 : MAY-JUN, 20, p. 30-33 |
| Index terms: | COMPLAINTS CLIENTS CONSUMER SATISFACTION |
| Language: | spa |
| Abstract: |
SCIMA