search query: @indexterm CLIENTS / total: 219
reference: 43 / 219
| Author: | Gregory, E. Myers, R. |
| Title: | Help Clients Take Measure |
| Journal: | Journal of Accountancy
2002 : JUN, VOL. 193:6, p. 53-58 |
| Index terms: | PERFORMANCE MEASUREMENT COMPANIES MANAGEMENT EMPLOYEES CLIENTS |
| Language: | eng |
| Abstract: | The authors state that performance measurement (pm) identifies, monitors and improves those business activities that affect a company's profitability. The method uses both leading (future) and lagging (past) indicators to assess how well a business is meeting its targets in the present. The seven essential steps for a pm system are: Prepare a strategic plan, identify the CSFs, determine the CSF measures, establish measurement standards, collect data and monitor results, make necessary operating revisions and reward success. When employees work with management to pick critical success factors, all groups better understand how goals are met. Performance measures allow employees to see clearly what management cares about and the results it wants. |
SCIMA