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| Author: | Nikolova, N. Reihlen, M. Schlapfner, J-F. |
| Title: | Client-consultant interaction: Capturing social practices of professional service production |
| Journal: | Scandinavian Journal of Management
2009 : SEP, VOL. 25:3, p. 289-298 |
| Index terms: | consultancy interaction clients project management case studies |
| Language: | eng |
| Abstract: | This article investigates seven consultancy projects within an international technical consulting firm and identifies three major practices that characterize client-consultant interaction - shaping impressions, problem-solving, and negotiating expectations - and discusses their respective characteristics, activities, and contingencies. The discussion provides a more differentiated picture of client-consultant interaction and uncovers the critical role clients play in these practices. |
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