search query: @indexterm CLIENTS / total: 219
reference: 172 / 219
Author: | Hart, C. W. L. Heskett, J. L. Sasser, E. |
Title: | Errores en el servicio, pero clientes encantados. Como lograrlo? |
Journal: | Harvard-Deusto Business Review
1991 : JAN-MAR, 45, p. 23-34 |
Index terms: | SERVICE INDUSTRIES CLIENTS CUSTOMERS |
Language: | spa |
Abstract: |
SCIMA