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Author:Fiol, C.M.
Title:Capitalizing on paradox: The role of language in transforming organizational identities
Journal:Organization Science
2002 : NOV-DEC, VOL. 13:6, p. 653-666
Index terms:Organizational change
Organizational behaviour
Companies
Communication
Languages
Models
USA
Freeterms:Corporate identity
Language:eng
Abstract:A strongly identified workforce presents a paradox during times of radical organizational change. This paper presents an identity transformation model that capitalizes on the paradoxical tensions over time by unpacking the processes by which individual and organizational levels of identity interact. It operationalizes different stages of the process and rhetorical techniques that leaders can use to guide people through the process. To illustrate the model and its application, the paper highlights moments across a 10-year period at Tech-Co, a high technology company undergoing a significant identity transformation.
SCIMA record nr: 243659
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