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| Author: | Harter, D.E. Slaughter, S.A. |
| Title: | Quality improvement and infrastructure activity costs in software development: a longitudinal analysis |
| Journal: | Management Science
2003 : JUN, VOL. 49:6, p. 784-800 |
| Index terms: | Activity-based costing Infrastructures Product development Quality Software |
| Language: | eng |
| Abstract: | This study draws upon theories of task interdependence and organizational inertia to analyze the effect of quality improvement on infrastructure activity costs in software development. Since infrastructure costs represent a substantial portion of companies' information technology budgets, it is important to identify innovations that yield significant cost savings in infrastructure activities. Quality and cost data collected in nine infrastructure activity centers over 10 years of product development in a major software company undergoing a quality transformation is evaluated. |
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