search query: @indexterm SERVICE QUALITY / total: 221
reference: 218 / 221
Author: | Reichheld, F. |
Title: | Leren van weglopende klanten. |
Journal: | Holland Management Review
1996 : 47, p. 10-23 |
Index terms: | SERVICE MANAGEMENT SERVICE QUALITY CUSTOMER RELATIONS CONSUMER RESEARCH LOYALTY |
Language: | dut |
Abstract: |
SCIMA