search query: @indexterm SERVICE QUALITY / total: 221
reference: 216 / 221
| Author: | Hürlimann, W. |
| Title: | Was kommt nach der Q-Zertifizierung? |
| Journal: | IO Management-Zeitschrift industrielle Organisation
1996 : VOL. 65:6, p. 41-42 |
| Index terms: | PRODUCT QUALITY SERVICE QUALITY QUALITY ASSURANCE ZERO DEFECTS TOTAL QUALITY MANAGEMENT |
| Language: | ger |
| Abstract: |
SCIMA