search query: @indexterm SERVICE QUALITY / total: 221
reference: 215 / 221
Author: | Simon, W. |
Title: | Die ganze Wahrheit über ISO 9000. |
Journal: | IO Management-Zeitschrift industrielle Organisation
1996 : VOL. 65:6, p. 51-52 |
Index terms: | TOTAL QUALITY MANAGEMENT STANDARDS SERVICE QUALITY |
Language: | ger |
Abstract: |
SCIMA