search query: @indexterm SERVICE QUALITY / total: 221
reference: 215 / 221
| Author: | Simon, W. |
| Title: | Die ganze Wahrheit über ISO 9000. |
| Journal: | IO Management-Zeitschrift industrielle Organisation
1996 : VOL. 65:6, p. 51-52 |
| Index terms: | TOTAL QUALITY MANAGEMENT STANDARDS SERVICE QUALITY |
| Language: | ger |
| Abstract: |
SCIMA