search query: @indexterm SERVICE QUALITY / total: 221
reference: 213 / 221
Author: | Woratschek, H. |
Title: | Die Typologie von Dienstleistungen aus informationsökonomischer Sicht. |
Journal: | Markt
1996 : VOL. 35:1, p. 59-71 |
Index terms: | SERVICE INDUSTRIES SERVICE QUALITY SERVICE CUSTOMER RELATIONS INFORMATION ECONOMICS |
Language: | ger |
Abstract: |
SCIMA