search query: @indexterm SERVICE QUALITY / total: 221
reference: 209 / 221
| Author: | Fernandez Barcala, M. |
| Title: | Como medir la calidad en los servicios. |
| Journal: | Informacion Comercial Espanola
1996 : JUL, 755,p.113-125 |
| Index terms: | QUALITY QUALITY CONTROL CONSUMER SATISFACTION SERVICE QUALITY |
| Language: | spa |
| Abstract: |
SCIMA