search query: @indexterm SERVICE QUALITY / total: 221
reference: 207 / 221
| Author: | Grönroos, C. |
| Title: | Cultura de servicio y calidad percibida |
| Journal: | Harvard-Deusto Marketing & Ventas
1996 : MAR-ABR, 13,p.41-45 |
| Index terms: | QUALITY QUALITY CONTROL SERVICE QUALITY |
| Language: | spa |
| Abstract: |
SCIMA