search query: @indexterm SERVICE QUALITY / total: 221
reference: 205 / 221
| Author: | Keenan, W. |
| Title: | La nueva mirada del Big Blue. |
| Journal: | Harvard-Deusto Marketing & Ventas
1996 : MAY-JUN, 14,p.71-75 |
| Index terms: | CONSUMER SATISFACTION SERVICE QUALITY SERVICE |
| Language: | spa |
| Abstract: |
SCIMA