search query: @indexterm SERVICE QUALITY / total: 221
reference: 203 / 221
| Author: | Ennew, C.T. Binks, M.R. |
| Title: | The impact of service quality and the service characteristics on customer retention: small businesses and their banks in the UK |
| Journal: | British Journal of Management
1996 : SEP, VOL. 7:3, p. 219-230 |
| Index terms: | SERVICE QUALITY CUSTOMER RELATIONS SMALL BUSINESS BANKS UNITED KINGDOM |
| Language: | eng |
| Abstract: |
SCIMA