search query: @indexterm SERVICE QUALITY / total: 221
reference: 202 / 221
| Author: | Vazquez Casielles, R. Rodriguez del Bosque, I. Ruiz Vega, A. |
| Title: | Calidad del servicio de las empresas detallistas: analisis de expectativas y percepciones. |
| Journal: | Informacion Comercial Espanola
1996 : AGO-SEP, 756,p.115-131 |
| Index terms: | RETAILING DISTRIBUTION SERVICE QUALITY DISCOUNT HOUSES SUPERMARKETS HYPERMARKETS |
| Language: | spa |
| Abstract: |
SCIMA