search query: @indexterm SERVICE QUALITY / total: 221
reference: 201 / 221
Author: | Masurel, E. Risseeuw, P.A. Verberne, T.G. |
Title: | Zin en onzin van ISO-certificering in de kleinschalige dienstverlening. |
Journal: | Maandblad voor Accountancy en Bedrijfseconomie
1996 : NOV, VOL. 70:11, p. 609-616 |
Index terms: | QUALITY CONTROL QUALITY ASSURANCE SERVICE INDUSTRIES SERVICE QUALITY |
Language: | dut |
Abstract: |
SCIMA