search query: @indexterm SERVICE QUALITY / total: 221
reference: 173 / 221
| Author: | Newman, K. Pyne, T. |
| Title: | Service quality and blood donors: a marketing perspective |
| Journal: | Journal of Marketing Management
1997 : AUG, VOL. 13:6, p. 579-599 |
| Index terms: | HEALTH SERVICE SERVICE QUALITY |
| Language: | eng |
| Abstract: |
SCIMA