search query: @indexterm SERVICE QUALITY / total: 221
reference: 167 / 221
| Author: | Alandete, L. |
| Title: | Pasion por el servicio:¿quien da mas? |
| Journal: | Harvard-Deusto Business Review
1998 : JUL-AUG, 85, p. 72-84 |
| Index terms: | SERVICE QUALITY CONSUMER SATISFACTION |
| Language: | spa |
| Abstract: |
SCIMA