search query: @indexterm SERVICE QUALITY / total: 221
reference: 165 / 221
| Author: | Navarro Elola, L. Pastor Tejedor, A.C. |
| Title: | Implantacion y gestion de una estrategia de calidad en compañias de seguros. |
| Journal: | Alta Direccion
1998 : JUL-AUG, 200, p. 37-43 |
| Index terms: | INSURANCE COMPANIES TOTAL QUALITY MANAGEMENT SERVICE QUALITY |
| Language: | spa |
| Abstract: |
SCIMA