search query: @indexterm SERVICE QUALITY / total: 221
reference: 164 / 221
| Author: | Alandete, L. |
| Title: | Garantice su servicio, garantice su futuro. |
| Journal: | Harvard-Deusto Marketing & Ventas
1998 : SEP-OCT, 28, p. 66-71 |
| Index terms: | CUSTOMER RELATIONS SERVICE QUALITY GUARANTEES |
| Language: | spa |
| Abstract: |
SCIMA