search query: @indexterm SERVICE QUALITY / total: 221
reference: 161 / 221
| Author: | Culpepper, D.R. |
| Title: | Y ...¡media vuelta!. |
| Journal: | Harvard-Deusto Business Review
1998 : NOV-DEC, 87, p. 58-62 |
| Index terms: | SERVICE QUALITY ORGANIZATIONAL CHANGE |
| Language: | spa |
| Abstract: |
SCIMA