search query: @indexterm SERVICE QUALITY / total: 221
reference: 160 / 221
| Author: | Alandete, L. |
| Title: | Relacion servicio-rentabilidad: quien sirve, gana. |
| Journal: | Harvard-Deusto Marketing & Ventas
1998 : NOV-DEC, 29, p. 14-19 |
| Index terms: | SERVICE QUALITY COMPANIES SUCCESS CONSUMER SATISFACTION |
| Language: | spa |
| Abstract: |
SCIMA