search query: @indexterm SERVICE QUALITY / total: 221
reference: 155 / 221
| Author: | Alandete, L. |
| Title: | Lideres del servicio: evalue su empresa. |
| Journal: | Harvard-Deusto Marketing & Ventas
1999 : MAR-APR, 31, p. 64-68 |
| Index terms: | CONSUMER SATISFACTION SERVICE QUALITY EMPLOYEE MOTIVATION |
| Language: | spa |
| Abstract: |
SCIMA