search query: @indexterm SERVICE QUALITY / total: 221
reference: 144 / 221
Author: | Roos, I. |
Title: | Bytesprocesser i kundrelationer (Switching paths in customer relationships. Summary) |
Journal: | Ekonomiska Samfundets Tidskrift = The Journal of the Economic Society of Finland
1999 : VOL. 52:3, p. 155-159, 161 |
Index terms: | Service industries Service quality Customers |
Freeterms: | Customer relationship |
Language: | swe |
Abstract: |
SCIMA