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| Author: | Baker, D. A. Cromption, J. L. |
| Title: | Quality, satisfaction and behavioral intentions |
| Journal: | Annals of Tourism Research
2000 : VOL. 27:3, p. 785-804 |
| Index terms: | Tourism Tourist industry Consumer satisfaction Service quality |
| Language: | eng |
| Abstract: | Performance quality was conceptualized as the attributes of a service which are controlled by a tourism supply, while satisfaction referred to a tourist's emotional state after exposure to the opportunity. A structural equations model hyphotesized that perceived performance quality would have a stronger total effect on behavioral intentions than satisfaction. |
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