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| Author: | Balu, R. |
| Title: | Listen up! It might be your customers talking |
| Journal: | Fast Company
2000 : MAY, 34, p. 304-316 |
| Index terms: | Customer relations Organizational development Service quality |
| Language: | eng |
| Abstract: | You can't learn what your customers want if you don't listen to them. And listening is harder than it sounds. This is a guide to building a listening organization. |
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