search query: @indexterm SERVICE QUALITY / total: 221
reference: 128 / 221
| Author: | Oh, H. |
| Title: | Diners' perceptions of quality, value, and satisfaction: a practical viewpoint |
| Journal: | Cornell Hotel and Restaurant Administration Quarterly
2000 : JUN, VOL. 41:3, p. 58-66 |
| Index terms: | Restaurants Hotel management Hospital management Service quality |
| Language: | eng |
| Abstract: | The study tested the customers' intensions in a fine-dining restaurant. The main finding is that restaurant managers have recited the quality mantra and sought solace in satisfaction, but customers are motivated by value. |
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