search query: @indexterm SERVICE QUALITY / total: 221
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| Author: | MacLaurin, D. J. MacLaurin, T. L. |
| Title: | Customer perceptions of Singapore's theme restaurants |
| Journal: | Cornell Hotel and Restaurant Administration Quarterly
2000 : JUN, VOL.VOL. 41:3, p. 75-85 |
| Index terms: | Restaurants Catering industry Fast food industry Service quality Singapore |
| Language: | eng |
| Abstract: | The main finding of the study is that western favorites Planet Hollywood and Hard Rock Café are popular in Singapore - earning high scores for athmosphere, menu attributes, service quality, and overall value. |
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