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| Author: | Haugen, D. Hill, A. |
| Title: | Scheduling to improve field service quality |
| Journal: | Decision Sciences
1999 : SUMMER, VOL. 30:3, p. 783-804 |
| Index terms: | MANAGEMENT SERVICE QUALITY SCHEDULING |
| Language: | eng |
| Abstract: | This research addresses the problem of scheduling technicians to travel from customer site to customer site to perform emergency maintenance on office machines, computers, robots, telecommunications equipment, medical equipment, heating/cooling equipment, household appliances, and other equipment. The authors call this the Travelling Technical Problem (TTP). In its simplest form, the TTP is a multiserver, sequence-dependent, tardiness minimization problem. |
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