search query: @indexterm SERVICE QUALITY / total: 221
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| Author: | Ekinci, Y. Riley, M. |
| Title: | Validating quality dimensions |
| Journal: | Annals of Tourism Research
2001 : VOL. 28:1, p. 202-223 |
| Index terms: | Tourism Travel Hotel management Service quality Business appraisal Measurement Methodology |
| Language: | eng |
| Abstract: | This article is primarily methodological and is concerned with the psychological dimensions which form the basis of evaluative judgment on hotels. The methods applied are Q-methodology and Guttman procedure. |
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