search query: @indexterm SERVICE QUALITY / total: 221
reference: 78 / 221
| Author: | |
| Title: | Service Excellence Awards 2002 |
| Journal: | Management Today
2002 : SEP, p. 1-20 |
| Index terms: | SERVICE SERVICE QUALITY COMPANIES |
| Language: | eng |
| Abstract: | Customer service is continuously developing, so that what was acceptable just a few years ago will not do now. Increasingly, companies cannot differentiate through their products or services, yet even customers relationship management is not the issue. What is important to the customer relationship experience - and that requires a cultural change. What is remains constant is the idea of learning from experience and from others. Indeed this desire to learn has a key influence in Unisys's decision to continue its commitment to sponsor the award. The paper includes eight articles on this topic. There were following nominates: overall and financial, retail and consumer services, manufacturing, business to business, public services, learning organisation. |
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