search query: @indexterm SERVICE QUALITY / total: 221
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| Author: | Vaux Halliday, S. |
| Title: | Which trust and when? Conceptualizing trust in business relationships based on context and contingency |
| Journal: | International Review of Retail, Distribution and Consumer Research
2003 : OCT, VOL. 13:4, p. 405-421 |
| Index terms: | Consumer satisfaction Customer relations Customer relationship management (CRM) Service quality Trust |
| Language: | eng |
| Abstract: | This paper sheds light on how trust works by distinguishing "placed trust from trust as response". This distinction has implications for management practice and provides directions for future research. The paper reviews, critiques and re-interprets different understandings of trust across several strands of management literature. |
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