search query: @indexterm SERVICE QUALITY / total: 221
reference: 54 / 221
Author: | Sirakaya, E. Petrick, J. Choi, H-S. |
Title: | The role of mood on tourism product evaluations |
Journal: | Annals of Tourism Research
2004 : VOL. 31:3, p. 517-539 |
Index terms: | PRODUCTS SERVICE QUALITY TOURISM |
Language: | eng |
Abstract: | The effect of consumers´ mood on service evaluations of a tourism product is examined in this study by using a sample of cruise vacationers. The fact that mood relieves tourists´ overall satisfaction level is indicated. Also within the realm of consumer behavior theory the theoretical and practical contributions are discussed. |
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