search query: @indexterm SERVICE QUALITY / total: 221
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| Author: | Rendeiro MartÃn-Cejas, R. |
| Title: | Tourism service quality begins at the airport |
| Journal: | Tourism Management
2006 : OCT, VOL. 27:5, p. 874-877 |
| Index terms: | quality tourism airports service quality |
| Language: | eng |
| Abstract: | The purpose of this paper is to analyse the service quality given to tourists at Gran Canaria airport. Among others findings show that average waiting time and crowding level for airport facilities are relevant aspects in quality perceptions of tourists when arriving at their destination. |
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