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| Author: | Alewell, D. Hauff, S. |
| Title: | Make-or-buy decisions regarding agency work - an empirical analysis of the decision process and expected effects |
| Journal: | International journal of human resource management
2011 : AUG-SEP, VOL. 22:13-15 p. 3127-3145 |
| Index terms: | companies stakeholders transaction costs make or buy decisions costs quality human resource management outsourcing |
| Language: | eng |
| Abstract: | This article examines why companies use temporary agency work (TAW), whether companies have internal alternatives to using TAW, and what the expectations were when the decision was made. The analyses indicate that TAW isn't used by the majority of companies. Besides monetary costs, quality, and flexibility effects, stakeholder and transaction cost effects are relevant for the make-or-buy decisions. Users and non-users of TAW differ significantly in their expectations. |
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