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| Author: | Zaragoza-Saez, P. Claver-Cortes, E. |
| Title: | Relational capital inside multinationals |
| Journal: | Knowledge management research & practice
2011 : DEC, VOL. 9:4, p. 293-304 |
| Index terms: | knowledge management multinational companies subsidiary companies case studies Spain |
| Freeterms: | internal network |
| Language: | eng |
| Abstract: | This paper aims at identifying the main activities belonging to the relational capital (herein as: r-cap.) of multinationals and the extent to which they contribute to knowledge development and transfer btw. the different subsidiaries. Six multinational and knowledge-intensive firms located in Spain are analyzed through a qualitative research based on a multiple case study. The main relational activities easing knowledge flows btw. the different units of a multinational are shown. These activities are classified into four categories: i. relational structures, ii. tools, iii. practices and iv. socialisation. Tacit knowledge and their idiosyncratic nature makes the r-cap. of the studied firms become a source of competitive advantage. |
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