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| Author: | Camp, R. C. Andersen, B. |
| Title: | The state of benchmarking |
| Journal: | European Forum for Management Development
1995 : 3, p. 4-6 |
| Index terms: | BENCHMARKING TOOLS MANAGEMENT STYLES |
| Language: | eng |
| Abstract: | Interest in benchmarking has virtually exploded since 1979 when Xerox first introduced it. Today benchmarking, as a tool, is widely used. It has spread geographically to large parts of the world and proliferated in a variety of manufacturing and service businesses, including health care, government, and education organisations. Along with the increased use of benchmarking, some changes in its practice have occurred. The focus of benchmarking studies has gradually shifted. In early studies, the focus tended to be on performance measures, competitors, and ambitious targets. Recent studies have examined how non-competitors and industrial outsiders have learned to improve business processes. |
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