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| Author: | Day, L. B. O. |
| Title: | Benchmarking training |
| Journal: | European Forum for Management Development
1996 : 1, p. 50-52 |
| Index terms: | BENCHMARKING QUALITY CONTROL USA |
| Language: | eng |
| Abstract: | Businesses have in the past 10 yrs. begun to use benchmarking as a way to compare their products, services and practices with those of other companies. Benchmarking expert Robert Camb estimates that btw. 60% and 70 % of the largest firms in the United States are conducting some form of benchmarking. Most benchmarking involves monitoring and measuring a company's internal processes, such as sales or administration. The keys are choosing appropriate companies for comparison and obtaining the appropriate data. Companies can also benchmark their own training practices. |
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