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| Author: | Bachem, A. Alberts, B. Heesen, R. |
| Title: | Benchmarking und Leistungsvergleich in Filialnetzen grosser Unternehmen |
| Journal: | Zeitschrift für Betriebswirtschaft
1996 : VOL. 66:11, p. 1313-1328 |
| Index terms: | PERFORMANCE MANAGEMENT RATIONALISATION BENCHMARKING PRODUCTIVITY COMPANIES EMPIRICAL RESEARCH |
| Language: | ger |
| Abstract: | Rationalization and benchmarking are today's slogans for enhancement of efficiency in enterprises. Especially, companies with a large branch network should find out about their potential of rationalization and flexibilization to remain contestable. In this article, we present a new approach for quantifying productivity of labour in service companies running a large branch network in view of benchmarking and efficiency comparison. It is based on new mathematical concepts, which have been tested successfully on real world data. |
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