search query: @indexterm benchmarking / total: 226
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| Author: | Martin, J. |
| Title: | Are you as good as you think you are? |
| Journal: | Fortune
1996 : SEP 30, VOL. 134:6, p. 82-87 |
| Index terms: | ECONOMICS BENCHMARKING MANAGEMENT |
| Language: | eng |
| Abstract: | When it comes to executing management concepts like speed, mass customization, learning organizations, and supplier relations, some companies have the right stuff. Chrysler, for instance, has saved billions by getting its huge and far-flung network of vendors to work as a team. Applying state-of-the-art computer design technology, Andersen Windows can now give customers anything they want, whether it's a 20-foot-high Gothic window or a 20-inch screen. Fast-growing credit card issuer MBNA relies on a 15-point measurement system to provide lightning-quick service. |
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