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| Author: | Clulow, C. |
| Title: | Processing power |
| Journal: | People Management
1997 : SEP 25, VOL. 3:19, p. 32-35 |
| Index terms: | MANAGEMENT BENCHMARKING HUMAN RESOURCE MANAGEMENT |
| Language: | eng |
| Abstract: | Benchmarking is too often a tedious search for facts and figures or a round or unstructured industrial tourism. The author describes a civil service project that gave personnel and training professionals insights into their own processes and suggested ideas for improvement. Benchmarking as a method of achieving business improvement is not new. The Xerox Corporation led the way in the early 1980s when it used benchmarking to recapture lost market share for copier machines. |
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