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| Author: | Ormerod, R. |
| Title: | Putting soft OR methods to work: The case of the business improvement project at PowerGen |
| Journal: | European Journal of Operational Research
1999 : OCT, VOL. 118:1, p. 1-29 |
| Index terms: | ORGANIZATIONAL RESEARCH PROCESS ENGINEERING BENCHMARKING ENERGY |
| Language: | eng |
| Abstract: | This paper describes the design and implementation of the intervention, the evolution of the business improvement project, the problems encountered and the outcome. |
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