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| Author: | Francis, G. Humphreys, I. Fry, J. |
| Title: | The benchmarking of airport performance |
| Journal: | Journal of Air Transport Management
2002 : JUL, VOL. 8:4, p. 239-247 |
| Index terms: | Airports Benchmarking Performance measurement Total quality management |
| Language: | eng |
| Abstract: | This paper examines how benchmarking is being used by airport managers as a means of internal performance comparison and improvement. Drawing on interviews with airport managers and a questionnaire survey of the world's top 200 busiest passenger airports, the paper discusses the nature, prevalence and consequences of current benchmarking practices in airports. |
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