search query: @indexterm SERVICE MANAGEMENT / total: 228
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| Author: | Davis M.A. |
| Title: | How Long Should a Customer Wait for Service? |
| Journal: | Decision Sciences
1991 : SPRING, VOL. 22:2, p. 421-434 |
| Index terms: | SERVICE MANAGEMENT OPERATIONS MANAGEMENT CONSUMER BEHAVIOUR |
| Language: | eng |
| Abstract: |
SCIMA