search query: @indexterm SERVICE MANAGEMENT / total: 228
reference: 161 / 228
| Author: | Chase, R. B. Hayes, R. H. |
| Title: | Beefing up operations in service firms. |
| Journal: | Sloan Management Review
1991 : FALL, VOL. 33:1, p. 15-26 |
| Index terms: | SERVICE MANAGEMENT COMPETITIVENESS AIRLINES CORPORATE STRATEGY |
| Language: | eng |
| Abstract: |
SCIMA