search query: @indexterm SERVICE MANAGEMENT / total: 228
reference: 151 / 228
| Author: | Quinlan, M. R. Martelli, A. |
| Title: | Verso un nuovo modello per le aziende di servizi. |
| Journal: | Impresa
1992 : 5, p. 26-32 |
| Index terms: | SERVICE MANAGEMENT STRATEGIC MANAGEMENT ORGANIZATIONAL CHANGE CONSUMER SATISFACTION |
| Language: | ita |
| Abstract: |
SCIMA